FAQs

1. Are samples available in WestBay?

Yes, WestBay always welcome sample orders to check the suitability and quality. Different led products has different sample policy, please check more details in other pages or contact us directly through online support or e-mail.

2. How to order samples from WestBay?

Check the website if there’s any product you want, or contact us for more details such as full catalogue, technical information, sales and technical support, and price etc. Then tell us your demand, then we can make proforma invoice for the samples. When all is settled, we will send the samples directly to the clients.

3. WestBay free sample policy

We need to charge certain amount of money to get the samples prepared. But the sample fee will be returned gradually when the future orders are confirmed.

4. Does WestBay accept small order?

All customers are customers, no matter big or small. So if you have less demand, please do not worry to contact us since we can do all for the clients.

5. How to pay WestBay?

When the PI is confirmed, T/T, Western Union and PayPal (only for sample orders) are available for payment. For big orders, we can also accept L/C payment.

6. Is it safe to buy LED light from WestBay?

All products from WestBay is approved by CE and RoHS, and safty is confirmed and testified by years’ manufacture experience.

7. Why WestBay?

A. Good quality

B. Competitive price

C. Good customer service (pre-sales and after-sales service)

D. Full technical and installation support

E. Quality warrenty (2 years- if the products go wrong under correct using method, WestBay is responsible for relace the faulty ones for free)

8. Lead time

The lead time differs for different orders. Please be noted that WestBay DO NOT make stock and only produce new products even for sample orders, with the aim of insuring products quality.

For sample orders and small orders, it is about 4-7 days;

For normal orders, it takes about 7-12 days;

For big orders, the lead time depends on the products quatities.

9. Does WestBay accept OEM orders?

Yes, WestBay has experience technicians that can offer OEM solutions for clients all around the world.

10. How to ship your order?

Basically there are 3 kinds of shipping method:

Express (DHL, UPS, Fedex, TNT etc, which are door to door service);

By air (pick up available in airport);

and By sea (pick up available in seaport).

11. How to track your order during shipment?

Tracking number is avaible for tracking the order online after the goods being sent out.

12. Warranty statement

Two years quality warranty- if the products go wrong under correct using method, WestBay is responsible for relace the faulty ones with good ones for free.

13. What are the top products in WestBay?

led module, led neon flex and T8 tubes are the most popular products in WestBay for now.

 

 

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